Privacy Policy

This policy describes the types of information we may collect from you or that you may provide when you visit the website (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy applies:

  • To email, text, and other electronic messages between you and this Website.
  • When you request information, or book a visit at Casa Querencia.

“Personal Data” means data that reasonably can be used to identify a living person, or that reasonably relates to a living person.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect

Information You Provide Us

When you use our Website, you may provide us with information about you, including identifiers such as your name, address, email address, phone number, date of birth, and commercial information such as credit card information. We use this information to process your inquiries and to communicate with you about them. Additionally, we may also use your name and contact information to notify you of changes to our Website.

Further information collected on or through our Website may include:

  • Health information : Food allergies and medical conditions.
  • Preference information : Special requests, service issues, celebrations, and other preferences for your stay.
  • Technical information : Information about the device you use to interact with us.
  • Correspondence information : When you contact us, such as to send an enquiry or make a request, any correspondence or application may be kept and added to your personal information.
  • Details of your contact information through the use of our Website or via phone conversations with our booking staff. You may be required to provide financial information before booking through our Website.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website. Your User Contributions are posted at your own risk. We cannot control the actions of other users of the Website who may access your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

This information is collected directly from you when you provide it to us, automatically as you navigate through the site (information collected automatically may include usage details, IP addresses, and information collected through cookies).

Information We Collect Through Automated Means

When you use our Website, we collect certain internet or other electronic network activity information automatically as described in this section. As discussed further below, we may use a variety of technologies, including cookies and similar tools, to assist in collecting this information. We collect information on your use of the Website, such as pages visited, links clicked, non-sensitive text entered, and information such as the referring URL, browser, operating system, and Internet Protocol (“IP”) address. We use publicly available sources to approximate your geographic region and Internet Service Provider based on your IP address. We use the term “Usage Data” to refer to this information about your use of the Site that we collect. Our purpose in collecting Usage Data is to better understand how our visitors use the Site. We collect automatically information that may constitute Personal Data, such as IP addresses.

The information we collect automatically may include personal information or we may maintain it or associate it with personal information we collect in other ways. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Speed up your searches.
  • Recognize you when you return to our Website.

Business Purposes

We collect this Personal Data to fulfill contracts, comply with laws and for our legitimate business interests. Our purposes for collecting and using this information include:

  • To assist us in making your reservation and providing the services you request.
  • Performing a contract with you or to take steps at your request before entering into a contract.
  • To process transactions through our website (including taking payment for purchases you may make through our website) and to assist in any inquiries about your transaction.
  • For billing purposes in relation to your stay with us.
  • To contact you in relation to matters that arise from your stay with us.
  • To contact the designated persons in case of emergency.
  • Carry out inquiries, investigations and reviews relating to complaints or claims.
  • For our marketing purposes ”” to maintain, improve and customize our Website, for example by conducting analytics.

In some cases, we rely on your consent for processing your Personal Data, but only in those cases where we specifically ask for your consent.

Disclosure of Your Information to Third Parties

Although we do not disclose your Personal Information for money, we may disclose your information to third parties for other purposes, such as if we conclude that we are required by law or have a good faith belief that access, preservation, or disclosure of such information is reasonably necessary to protect the rights, property, or safety of Casa Querencia, our visitors, or the public. We may also contract with other companies and individuals to perform certain functions and services, including processing, storing, tracking, and organizing information on our behalf. These service providers may have access to Personal Data to perform their functions, but are prohibited from using Personal Data for direct or indirect marketing purposes or for any purpose other than providing services to us.

We may disclose your information to a third party in connection with a corporate reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or capital, including in connection with any bankruptcy or similar proceedings. Additionally, we may also disclose your Personal Information to enforce or apply our policies and other agreements, including for billing and collection purposes and if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Casa Querencia, our visitors, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Aggregate Information

We may track visits to the pages and links on our Website so we can make decisions about the design and usage of the Website. We may choose to share this aggregate and de-identified information on consumer behavior to third parties, such as Casa Querencia’s web designers and developers.

Cookies and Related Technologies

As part of our ongoing efforts to ensure the best possible experience for all users of our Website, we may use “cookies” and related technologies, such as tags, SDKs, tracking pixels, and other similar technologies to collect the information described in “Information We Collect Through Automated Means.” “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Most Web browsers automatically accept cookies but allow you to turn off cookies as part of the browser options. Even without cookies, you can still use most of the features of our Website.

We may use third-party web analytics services (such as those of Google Analytics) on our Website to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.

Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.

Notice Concerning Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our Website for third party purposes, and that is why we provide the variety of opt-out mechanisms listed above. However, we do not currently recognize or respond to browser-initiated DNT signals. To learn more about Do Not Track, you can do so here.

Links to Other Websites

We provide links to other websites for your convenience and information. These websites operate independently from the Casa Querencia Website and have their own privacy notices or terms of use which you should review if you visit any websites linked through Casa Querencia.

Data Subject Rights

Depending on your residency, you may have certain data subject rights. These rights vary by state and country, but they may include the right to: (i) request additional disclosures about the Personal Data we collect, use, disclose and sell; (ii) request access to and rectification or erasure of your Personal Data; (iii) restrict or object to the processing of your Personal Data; (iv) opt-out of the sale of Personal Data; and (v) obtain a copy of their Personal Data in a portable format. Where we rely on consent as the basis for processing Personal Data, individuals have the right to withdraw their consent. You may also have the right to lodge a complaint about the processing of Personal Data with a data protection authority, including if we deny your request.

Casa Querencia will not discriminate against you for exercising any of these rights, for example, by charging a different price or denying goods or services.

How to Exercise Data Subject Rights

If you wish to exercise any of these rights, please email with the phrase “Data Subject Rights” in the subject line. We will review your requests and respond accordingly. The rights described herein are not absolute and we reserve all of our rights available to us at law in this regard. Additionally, if we retain your Personal Data only in de-identified form, we will not attempt to re-identify your data in response to a Data Subject Rights request.

If you make a request related to Personal Data about you, you will be required to supply a valid means of identification as a security precaution. We will follow-up all requests with a phone call from the appropriate member of our team to verify your identity, and if your identity is verifiable, we will proceed with processing the request as directed by applicable law. For requests related to particularly sensitive information, we may require additional proof of identification.

If you make a Data Subject Rights request through an authorized agent, we will require written proof that the agent is authorized to act on your behalf.

We will process your request within the time provided by applicable law.

Contact Information

Casa Querencia - Luxury Home Rental - Unmatched Privacy and Luxury - Punta Mita Mexico